Upgrading Platform Service Controller or vCenter Server Appliance 6.0 fails at 70%
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Article ID: 338138
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Updated On: 05-06-2025
Products
VMware vCenter Server
Issue/Introduction
- During a patch update of your Platform Services Controller (PSC) or vCenter Server Appliance from 6.0, the task fails at [Started] Update Packages.
- During the upgrade, you see the task for Update Packages sit at 70% and does not log anything further until reboot.
- In the /var/log/vmware/applmgmt/software-packages.log file, you see these entries:
[22710]DEBUG:task_manager:Opening file /etc/applmgmt/appliance/tasks.conf with lock
[22710]DEBUG:task_manager:File /etc/applmgmt/appliance/tasks.conf locked
[22710]DEBUG:task_manager:File /etc/applmgmt/appliance/tasks.conf unlocked
[22710]DEBUG:task_manager:UpdateTask: status=running, percent=70, message=[Started] Update Packages
[22710]DEBUG:task_manager:Opening file /etc/applmgmt/appliance/tasks.conf with lock
[22710]DEBUG:task_manager:File /etc/applmgmt/appliance/tasks.conf locked
[22710]DEBUG:task_manager:File /etc/applmgmt/appliance/tasks.conf unlocked
[22710]DEBUG:vmware.vherd.base.software_update:Run command: ['/bin/rpm', '-Uhv', '/var/software-packages/*.rpm'].
Environment
VMware vCenter Server Appliance 6.0.x
Cause
This issue occurs when IPv6 is disabled on the appliance which prevents the update from proceeding.
Resolution
Enable IPV6 in vCenter Server Appliance before updating.
Note: Before enabling IPv6 in vCenter Server, roll back the failed upgrade because it does not rollback automatically.
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