ESXi hosts in a Nutanix cluster experience APDs

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• One or more ESXi hosts in a Nutanix cluster experience APD's on the Nutanix datastore, and may become disconnected from vCenter. 

In vmware.log on the Nutanix Controller VM (CVM), you see something similar to the following: 

2019-12-15T15:20:36.683Z| vmx| I125: FileIOErrno2Result: Unexpected errno=5, Input/output error
2019-12-15T15:20:36.683Z| vmx| I125: ToolsISO: open of /usr/lib/vmware/isoimages/isoimages_manifest.txt.sig failed: Error
2019-12-15T15:20:36.683Z| vmx| I125: ToolsISO: Unable to read signature file '/usr/lib/vmware/isoimages/isoimages_manifest.txt.sig'.
2019-12-15T15:20:36.683Z| vmx| I125: GuestOS: GuestOS_GetToolsImageName: Failed to get Tools ISO image path.
2019-12-15T15:20:36.683Z| vmx| I125: TOOLS updated cached value for isoImageExists to 0.
2019-12-15T15:20:36.683Z| vmx| I125: VMXVmdb_SetToolsVersionStatus: status value set to 'unmanaged', 'unmanaged', install impossible
2019-12-15T15:20:36.709Z| vmx| I125: Guest: *** WARNING: GuestInfo collection interval longer than expected; actual=60 sec, expected=30 sec. ***

Environment

VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.7

Cause

The ESXi hosts have the 'ProductLockerLocation' Advanced setting configured, and it may be pointing to the Nutanix datastore.  As per Nutanix Support, this is unsupported. A local datastore is supported.  It is not clear whether Nutanix supports any remote ProductLocker location.

 

Resolution

Nutanix recommends changing ProductLocker back to the default, followed by a host reboot. 

esxcli system settings advanced set -d -o /UserVars/ProductLockerLocation