ESXi host loses storage access with the error: "SCSILinuxAbortCommands:1843: Failed, Driver hpsa, for vmhbax"

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• The ESXi host loses storage access.
  
  
• vCenter Server reports the error :
  
  Lost access to volume xxxxxxxx-xxxxxxxx-xxxx-xxxxxxxxxxxx (DATASTORE) due to connectivity issues. Recovery attempt is in progress and outcome will be reported shortly.

• The/var/log/hostd.log file contains entries similar to:
  
  2015-06-25T08:46:33.942Z [80040B70 info 'Vimsvc.ha-eventmgr'] Event 877 : Lost access to volume 5107af58-fd951551-3fa0-1cc1deea6b24 (VDELUH4577000-L002-SAS) due to connectivity issues. Recovery attempt is in progress and outcome will be reported shortly.
  2015-06-25T08:46:33.943Z [80040B70 info 'Vimsvc.ha-eventmgr'] Event 878 : Lost access to volume 5162cf82-127071b1-6443-1cc1deea6b24 (VDELUH4577000-L003-SATA) due to connectivity issues. Recovery attempt is in progress and outcome will be reported shortly.

• The /var/log/vmkernel.log file contains entries similar to:
  
  
  2015-06-25T08:46:33.393Z cpu7:32967)WARNING: LinScsi: SCSILinuxAbortCommands:1843: Failed, Driver hpsa, for vmhba1
  2015-06-25T08:46:33.941Z cpu6:32877)WARNING: Vol3: 1463: 'VDELUH4577000-L001-ISO': Failed to clear journal address in on-disk HB. This could result in leak of journal block at < FB 114579 >.
  2015-06-25T08:46:33.941Z cpu6:32877)Vol3: 2689: Error closing the volume: No connection. Eviction fails.
  2015-06-25T08:46:33.941Z cpu0:32808)WARNING: LinScsi: SCSILinuxAbortCommands:1843: Failed, Driver hpsa, for vmhba1
  2015-06-25T08:46:33.941Z cpu0:32808)WARNING: LinScsi: SCSILinuxAbortCommands:1843: Failed, Driver hpsa, for vmhba1
  2015-06-25T08:46:33.942Z cpu1:32809)HBX: 258: Reclaimed heartbeat for volume 5107af58-fd951551-3fa0-1cc1deea6b24 (VDELUH4577000-L002-SAS): [Timeout] Offset 3379200

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware vSphere ESXi 5.5
VMware vSphere ESXi 6.0

Cause

This issue occurs due to a known problem with abort commands on hpsa driver version 106 (5.5.0.106-1OEM) and some later versions. This issue is confirmed in version 106 and may also affect some earlier releases.

Resolution

This is a known issue affecting VMware ESXi 5.5 and VMware ESXi 6.0.

This issue is resolved in hpsa driver version 120.

For VMware ESXi 5.5, hpsa 5.5.0.120-1OEM SAS Driver for HPE Smart Array controllers is available at VMware Downloads.

For VMware ESXi 6.0, hpsa 6.0.0.120-1OEM SAS Driver for HPE Smart Array controllers is available at VMware Downloads.

Additional Information

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ESXi 主机无法访问存储并显示错误："SCSILinuxAbortCommands:1843: Failed, Driver hpsa, for vmhbax"
ESXi ホストが次のエラーでストレージにアクセスできなくなる：SCSILinuxAbortCommands:1843：失敗しました、ドライバ hpsa、vmhbax 用 (SCSILinuxAbortCommands:1843:Failed, Driver hpsa, for vmhbax)