In the Windows Event Viewer or VMware Tools log vmsvc:guestinfo warnings appear
book
Article ID: 337897
calendar_today
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
In Summary tab in the vSphere Client, the virtual machines IP address and DNS are blank
The VMware Tools log or the Application log within the Windows Event Viewer contains entries similar to:
[ warning] [vmsvc:guestinfo] Error sending rpc message: Unknown command [ warning] [vmsvc:guestinfo] Failed to update VMDB [ warning] [vmsvc:guestinfo] Failed to update key/value pair for type 7. [ warning] [vmsvc:guestinfo] Failed to update key/value pair for type 6. [ warning] [vmsvc:guestinfo] Failed to update key/value pair for type 5. [ warning] [vmsvc:guestinfo] Failed to update key/value pair for type 4. [ warning] [vmsvc:guestinfo] Failed to update key/value pair for type 1. [ warning] [vmsvc:guestinfo] Failed to update VMDB with tools version. [ warning] [vmsvc:guestinfo] Failed to send vmstats. [ warning] [vmsvc:guestinfo] Error sending GuestMemInfo. [ warning] [vmsvc:guestinfo] Failed to update disk information.
.vmx file, if you want to continue blocking setinfo communication avoiding these warnings in your Event Viewer, you can modify the tools.conf file within the guest to adjust the level of tools logging to vmsvc.level=error.