Aria Operation for Networks ' Invalid credential error' when logging in after changing / updating password

Products

• VMware Aria Operations for Networks

Issue/Introduction

Symptoms:
When you are trying to add NSX manager or vCenter as a data source in Aria Operations for Networks, it throws "invalid credential" error.

Environment

VMware vRealize Network Insight 3.x

Aria Operations for Network 6.X

Cause

Aria Operations for Network is working as designed. The Aria Operations for Network User Interface was encoded with known special characters as it is based in HTML. This leads to the invalid credential error being thrown while adding a data source in Aria Operations for Network that contain these special characters.

Use passwords without HTML special character(s).

Resolution

If password string contains any of these known HTML characters it will need to be changed / updated to NOT include these:

• &
• <
• >
• "
• '
• -
• ~
• ...
• %
• /
• .
• @

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.