vRealize Operations for Horizon Broker Agent Cannot Connect to View API

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• After you configure the server Host parameter in the locked.properties file, the broker agent becomes unable to reach the View API service.
• In the broker agent log file, the following error is displayed:

This is NOT a valid View Connection Server or the supplied credentials are incorrect.

Environment

VMware vRealize Operations Manager 6.x

Cause

You can enable SSL offloading by configuring the serverHost parameter. However, after this is configured, the broker agent attempts to access localhost instead of the value of the serverHost parameter.

Resolution

To configure the serverHost parameter, you must also configure the broker_address parameter in the broker agent configuration file, following the steps below:

1. Open the C:\ProgramData\VMware\vRealize Operations for Horizon\Broker Agent\conf\v4v-brokeragent.config file.
2. Under <broker_agent_config>, add the <broker_address> parameter and set its value to the same address as the serverHost parameter.

For example, if serverHost is set to 192.0.2.1, modify the broker agent configuration as follows:

<?xml version="1.0" encoding="UTF-8"?>
<broker_agent_config>
  <broker_address>192.0.2.1</broker_address>

</broker_agent_config>