Billing fails when vCPUs are specified in the pricing policy for vRealize Operations Tenant App for vCloud Director 2.3

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• When a Pricing Policy is created using vCPU Count, and Billing is executed using the same policy, Billing fails with:

Internal Server Error

Cause

This is a known issue affecting vRealize Operations Tenant App for vCloud Director 2.3.
A Hot Fix is required to resolve the issue.

Resolution

To resolve this issue, install the attached Hot Fix for vRealize Operations Tenant App for vCloud Director 2.3.

1. Download the attached tenant-app-upgrade-package.zip file.
2. Copy the tenant-app-upgrade-package.zip file to the /tmp directory on the Tenant App VM using an SCP Utility.
3. Log into the Tenant App VM as root via SSH or Console.
4. Change to the /tmp directory.
5. Run the following command to unzip the tenant-app-upgrade-package.zip file:

unzip tenant-app-upgrade-package.zip

6. Run the following command to make the extracted Tenant_HF_Upgrade_Unix.sh file executable:

chmod u+x Tenant_HF_Upgrade_Unix.sh

7. Run the following command to run the script and install the Tenant App Hot Fix:

./Tenant_HF_Upgrade_Unix.sh

Note: The script will enforce a reboot on the machine after RPM Installation.

Additional Information

Verify the Tenant App version by running the following command on the Tenant App VM:
rpm -qa | grep tenant-app