Re-adding a virtual machine to the vCenter Server Inventory cannot be managed by vCloud Director

Products

• VMware Cloud Director

Issue/Introduction

 

Symptoms:

• A virtual machine re-added to the vCenter Server Inventory cannot be managed by vCloud Director. (VM Options are Greyed Out)
• VM Shows Unknown Status

Environment

Cloud Director 10.6.x

Cause

This issue occurs because the virtual machine Managed Object Reference (Moref) changes when added back to the Inventory. This happens when:

• A virtual machine is removed from the vCenter Server Inventory when the virtual machine is in an orphaned state.
• A virtual machine is removed incorrectly, and needs to be added back to the Inventory.

Resolution

Normally VM information should be updated during vCenter Re-registration, however in 10.6.1.1 it was found that the moref was not updated and needed to be updated in the Cloud Director DB.

Please contact Broadcom Support to resolve VM moref value in Cloud Director DB. 

Additional Information

Reregister Orphaned VMs in vCenter.