Alert Definitions with long IDs prevent the Analytics service from starting in vRealize Operations Manager 6.x and later

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Symptoms:

• The Analytics service within vRealize Operations Manager will not start successfully.

Cause

Some 3rd party management packs can create Alert Definitions with unusually long IDs (>1000 characters) in the database which prevents the Analytics service from starting up. 

The EMC ESA v3.x management pack is known to cause this issue.

Resolution

Open a ticket with VMware Support to have these Alert Definitions removed with the log ID to allow the Analytics service to start.