Connecting to LDAP using SSL from within the vRealize Orchestrator (formerly known as vCenter Orchestrator) Configuration page fails with the error: simple bind failure.

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Cannot connect to LDAP using SSL (Active Directory or other Directory over SSL) from within the vRealize Orchestrator (formerly known as vCenter Orchestrator) Configuration page
• Connecting to LDAP using SSL from within the vRealize Orchestrator Configuration page fails
• You see the error:
  
  simple bind failed: [fully qualified domain name]:636
  
  
• You experience a bind failure when configuring vRealize Orchestrator

Environment

VMware vCenter Orchestrator 4.2.x

Cause

This issue may occur due to problems related to the issued certificates or service accounts for the vRealize Orchestrator configuration service.

Resolution

To resolve this issue:

1. Click the Network tab in Orchestrator Configuration.
2. Click the SSL Certificate tab.
3. Import the Root Certificate for your domain.
4. Click the Startup Options tab.
5. Click Restart the vCO configuration server.
   
   Note: Rebooting the vRealize Orchestrator server itself does not resolve the issue.

Additional Information

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