Salt Ports 4505 and 4506 become unreachable while performing Telegraf agent related operations in vRealize Operations 8.10.x
search cancel

Salt Ports 4505 and 4506 become unreachable while performing Telegraf agent related operations in vRealize Operations 8.10.x

book

Article ID: 337368

calendar_today

Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Attempting to execute Telgraph agent tasks in vRealize Operations 8.10.x, such as installing, uninstalling, or upgrading an agent may fail with the error:
Task with operation install failed at <time stamp> with reason Bootstrap Failed for VM VM_ID with error message:{
   "status":"FAILED",
   "data":[
      {
         "status":"FAILED",
         "message":"Prerequisite Check Failed. ARC Ports Unreachable:  4505",
         "stage":"-1"
      }
   ],
   "currentstage":"-1",
   "totalstages":"-1"
}


Environment

VMware vRealize Operations 8.10.x

Resolution

This is a know issue impacting vRealize Operations 8.10.x.  This is no resolution at this time.
To be alerted when this article is updated, click Subscribe.

Workaround:
To work around this issue, complete the following:
  1. Log into the applicable Cloud Proxy (configured for Application Monitoring) as root via SSH or Console.
  2. Run the following command to cleanup dockers:
./ucp/ucp-config-scripts/ucp-firstboot.sh -a cleanup dockers
  1. Run the following command to automatically reconfigure all settings:
./ucp/ucp-config-scripts/ucp-firstboot.sh

Note: Recommended bootstrapping load should not exceed more than 50 VMs at a time.