Salt Ports 4505 and 4506 become unreachable while performing Telegraf agent related operations in vRealize Operations 8.10.x

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Attempting to execute Telgraph agent tasks in vRealize Operations 8.10.x, such as installing, uninstalling, or upgrading an agent may fail with the error:

Task with operation install failed at <time stamp> with reason Bootstrap Failed for VM VM_ID with error message:{
   "status":"FAILED",
   "data":[
      {
         "status":"FAILED",
         "message":"Prerequisite Check Failed. ARC Ports Unreachable:  4505",
         "stage":"-1"
      }
   ],
   "currentstage":"-1",
   "totalstages":"-1"
}

Environment

VMware vRealize Operations 8.10.x

Resolution

This is a know issue impacting vRealize Operations 8.10.x.  This is no resolution at this time.
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Workaround:
To work around this issue, complete the following:

1. Log into the applicable Cloud Proxy (configured for Application Monitoring) as root via SSH or Console.
2. Run the following command to cleanup dockers:

./ucp/ucp-config-scripts/ucp-firstboot.sh -a cleanup dockers

3. Run the following command to automatically reconfigure all settings:

./ucp/ucp-config-scripts/ucp-firstboot.sh

Note: Recommended bootstrapping load should not exceed more than 50 VMs at a time.