How to disable the "objects not receiving data" alert from the Management Pack for Horizon

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• After the Management Pack for Horizon for VMware Aria Operations (formerly known as vRealize Operations) adapter was down, and successfully brought back up, you continue to receive false positive alerts stating that "Objects are not receiving data from adapter instance"

Environment

VMware vRealize Operations 8.x

Resolution

This is a known issue affecting VMware Aria Operations 8.x, there is no resolution at this time.  Please subscribe to this article to be informed when updates are published.

Workaround:
To workaround the issue, disable the alert for the Management Pack for Horizon adapter:

1. In the VMware Aria Operations product UI, navigate to Configure > Policies
2. Click "Add" to add a policy, or select the current policy in use and click "Edit Policy"
3. In the Create New Policy window, assign a name to the policy, and enter the description as desired.  Give the policy a meaningful name and description so that all users know the purpose of the policy.
4. From the "Inherit From" dropdown, select the policy to use as a baseline to define the settings for your new local policy
5. Click Create Policy
6. Click on the "Alerts and Symptoms" tile
7. From the "All Filters" dropdown, select "Name" and enter "Objects are not receiving data from adapter instance" to locate the definition in question
8. Click the dropdown in the "State" column, and change the state to "Disabled"
9. Click on the "Symptom Definitions" tab, and follow steps 7-8 again here
10. Click "Save"
11. Click on the "Groups and Objects" tile, and then the "Objects" tab
12. Enter "Horizon Adapter Instance" in the "Select Object Type" field
13. Tick the boxes of the adapter instances you wish to disable this alert for

Note: This procedure will disable the 'Objects are not receiving data from adapter instance' alert only for the Management pack for Horizon Adapter instance

14. Click "Save"

Additional Information

Impact/Risks:
This procedure will disable the "Objects are not receiving data from adapter instance" alert for Management Pack for Horizon adapter instances.

Note: If the adapter instance is failing to collect data whatsoever due to a functional failure, VMware Aria Operations (formerly known as vRealize Operations) will generate the "Adapter Instance Down" alert with higher priority. Thus, the 'Objects are not receiving data from adapter instance' alert is not of interest or use at that point.