P2V conversion fails and the Virtualize a Physical Machine wizard reports the error: The virtualization of "source_ip_address" failed

Products

• VMware
• VMware Desktop Hypervisor

Issue/Introduction

Symptoms:

• P2V conversion in Windows fails immediately after starting
• The Virtualize a Physical Machine wizard reports this error within few minutes of starting the virtualization process:
  
  The virtualization of "source_ip_address" failed: An Unexpected error occurred.
   
• In the Converter logs, you see errors similar to:
• • Vmount library: Error 2 while opening VSTOR2 driver's control
  • Unable to obtain hardware information for the selected machine
  • Error occurred when opening disk set, MNTAPI_ERROR = 144 MNTAPI errorType = 0, errorCode = 9
  • [02184 info 'Default'] [,0] Vmount library: Error 2 while opening VSTOR2 driver's control device
    [06724 error 'task-1'] [BaseDiskSetComputer::MountVolume] Mounting volume 1275=4650000100000000000 failed, mntapi error: 144
    [06724 error 'task-1'] [BaseDiskSetComputer::AnalyzeErrorAndThrow] Error occurred when opening disk set, MNTAPI_ERROR = 144 MNTAPI errorType = 0, errorCode = 9
    [06724 error 'task-1'] TaskImpl has failed with std::Exception: Unknown exception
    [06724 info 'task-1'] TargetVmManagerImpl::DeleteVM

Environment

VMware Workstation 8.x (Linux)
VMware Workstation Pro 14.x (for Windows)
VMware vCenter Converter Standalone 5.0.x
VMware Workstation 9.x (Windows)
VMware Workstation 9.x (Linux)
VMware Workstation 10.x (Linux)
VMware Workstation Pro 14.x (for Linux)
VMware Workstation 10.x (Windows)
VMware Workstation 11.x (for Linux)
VMware Workstation 11.x (for Windows)
VMware Workstation Pro 12.x (Linux)
VMware Workstation Pro 12.x (Windows)
VMware Workstation 8.x (Windows)

Cause

This issue occurs if the vstor2 service has failed to start.

Resolution

To workaround this issue:

Query the vstor2 service to determine its current state. Open the command prompt and run the following command:

sc query vstor2-mntapi10-shared

If the output shows as not started you can manually start the service with this command:

net start vstor2-mntapi10-shared

If the query shows the service is already started, a reboot of the OS may address the issue.

Note: If the query shows the service is unavailable, it may be necessary to use the Repair installation option available with the VMware vCenter Converter software installation media to resolve the issue.