Using a Remote Desktop Connection When Installing VMware Tools Causes the Installation to Stop Responding on Windows XP Guests

Products

• VMware Desktop Hypervisor
• VMware vSphere ESXi

Issue/Introduction

If you use a Windows XP host or guest, and attempt to install or update VMware Tools by establishing a remote desktop connection (RDC) to run the VMware Tools installer, the installation freezes at the point where the SVGA drivers is being installed.
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Resolution

Do one of the following:

• Connect to the virtual machine by using a VMware product, such as Workstation or VirtualCenter and install VMware Tools from within the VMware product.
• Use a VNC connection rather than an RDC connection to install or update VMware Tools.