Using a Remote Desktop Connection When Installing VMware Tools Causes the Installation to Stop Responding on Windows XP Guests
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Article ID: 337050
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Updated On:
Products
VMware Desktop HypervisorVMware vSphere ESXi
Issue/Introduction
If you use a Windows XP host or guest, and attempt to install or update VMware Tools by establishing a remote desktop connection (RDC) to run the VMware Tools installer, the installation freezes at the point where the SVGA drivers is being installed. 203394
Resolution
Do one of the following:
Connect to the virtual machine by using a VMware product, such as Workstation or VirtualCenter and install VMware Tools from within the VMware product.
Use a VNC connection rather than an RDC connection to install or update VMware Tools.