Exchange General tab is not populating in Identity Manager's Provisioning Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

The Active Directory endpoint you're working with has Microsoft Exchange enabled but the MS Exchange tab in Provisioning Manager is grayed out and cannot be edited. 

The tab will look like this: 

<Please see attached file for image>

Environment

Release: CAIDMB99000-12.6.7-Identity Manager-B to B
Component:

Resolution

Please ensure that you have the appropriate permissions assigned to your endpoint account. 

In order to manage and create mailboxes, the account used in the connector must have the following permissions granted:

The Exchange Recipient Administrator role - (without this permission, the Exchange General tab will look like the above screenshot)

The Exchange Server Administrator role on all the mailbox servers

The Local Administrators group on all the mailbox servers and the CCS machine