An XPress policy triggered on "SendEmailEvent" goes into a loop when it also fails to send an email notification.

book

Article ID: 33684

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

Description:

We have made a Policy Xpress which is triggered on "SendEmailEvent" event when "Failed" event state.
The action rule of this policy is also an email notification and if this email notification fails at its turn when the policy is triggered then the process loops.

Resolution:
Set the Policy Xpress with the "Fail Policy" Response in advanced settings for "Environment" Error Category to stop the loop.

Environment

Release:
Component: IDMGR