Importing an OVF in VMware vCloud Connector fails with the error: OVF import failed. 500: Unable to perform this action. Contact your cloud administrator
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Article ID: 336834
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Updated On:
Products
VMware vCloud Director 5.x
Issue/Introduction
Symptoms:
Importing an OVF in vCloud Connector fails
Cannot import an OVF in vCloud Connector
vCloud Connector Node logs and plug-in interface reports the error:
The task has failed. Reason : OVF import failed. 500: Unable to perform this action. Contact your cloud administrator.
Environment
VMware vCloud Connector 2.5.x
Cause
This issue may occur due to one of these reasons:
An ISO image may be attached to the virtual machine
Virtual machine settings is incorrect
Resolution
To resolve this issue, change the Devic Type option in the virtual machine settings to Client Device option:
Right-click the virtual machine that fails to upload and click Edit Settings.
On the Hardware tab, select the CD/DVD drive.
Review the Device Type section in the right pane and verify if the Datastore ISO file option is selected.
Change the selection to Client Device.
Click OK.
If there is more than one CD/DVD drive, repeat Steps 3 to 5 for all drives.