Removing CI Relationship

Article Id: 33683

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1588949

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Question:

Is it possible with the grloader to delete relationships between Cis with the grloader and an xml file?

Environment:

CA ServiceDesk Manager 12.9, 14.1

Answer:

Yes this is possible.

In the following XML example, the "connects to" relationship between ci_1 and ci_2 will be deleted.

<GRLoader>
<relation>
<dependent>
<name>ci_2</name>
</dependent>
<type>connects to</type>
<provider>
<name>ci_1</name>
</provider>
<delete_flag>true</delete_flag>
</relation>
</GRLoader

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: