Removing CI Relationship

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

 

Question: 

 

Is it possible with the grloader to delete relationships between Cis with the grloader and an xml file?

 

 

Environment:  

CA ServiceDesk Manager 12.9, 14.1 

 

Answer: 

Yes this is possible. 

In the following XML example, the "connects to" relationship between ci_1 and ci_2 will be deleted.

<GRLoader>
<relation>
<dependent>
<name>ci_2</name>
</dependent>
<type>connects to</type>
<provider>
<name>ci_1</name>
</provider>
<delete_flag>true</delete_flag>
</relation>
</GRLoader

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: