Network not found error after upgrading VMware Identity Manager

Products

VMware Aria Suite

Issue/Introduction

Symptoms:

After upgrading VMware Identity Manager the Appliance can not be reached via SSH or Ping
When reviewing the VM console session a red banner is displayed stating: "NO NETWORKING DETECTED. PLEASE LOGIN AND RUN THE COMMAND..."
When running the Upgrade precheck from Aria Suite Lifecyle Manager the check failed at "VMware Identity Manager Network properties check"

Environment

VMware Identity Manager 3.3.x

Cause

This issue occurs due to missing or misconfigured OVF properties.

To understand the cause:

To review current parsed OVF properties run this command from the appliance:

/opt/vmware/bin/ovfenv
Check the value of the OVF properties from the output which may show empty for some or all:

[vami.DNS.IdentityManager]=
[vami.domain.IdentityManager]=
[vami.gateway.IdentityManager]=
[vami.hostname]=
[vami.ip0.IdentityManager]=
[vami.netmask0.IdentityManager]=
[vm.vmname]=

Or the output may show: "Unable to find the ovf environment."

A normal output of the command would be similar to this:

[vami.DNS.IdentityManager]=192.168.0.1
[vami.domain.IdentityManager]=example.com
[vami.gateway.IdentityManager]=192.168.0.254
[vami.hostname]=vidm.example.com
[vami.ip0.IdentityManager]=192.168.0.22
[vami.netmask0.IdentityManager]=255.255.255.0
[vm.vmname]=IdentityManager
To validate OVF properties you can use this command:

/usr/local/horizon/scripts/networkwizard.hzn showovfenv

The output may show similar to this:

Detect ovfenv
Try custom ovfenv
hostname: Host name lookup failure
Try standard ovfenv
ovfenv: ipv4 missing gateway
OVFENV_OK=
OVFENV_NET_HOSTNAME=
OVFENV_NET_DNS=
OVFENV_IPV4_IP0=DHCP

Resolution

To resolve the issue access to the VMware Identity Manager (vIDM) VM's within vCenter Server are required with permissions to edit VM properties.

** Before proceeding please ensure a valid Backup of each VMware Identity Manager (vIDM) VM has been taken **

Power off the globalenvironment from Aria Suite Lifecyle Manager.

Edit the vApp Options from the vCenter Server (Configure vApp Properties) to update the values with the correct entries.

Using the "ADD" or "EDIT" button, please use below table to create/validate properties:

Category	Label	Key class ID	Key ID	Key instance ID	Description	Type	User configurable	Settings
Application	Timezone setting		vamitimezone		Sets the selected timezone.	String choice	True	Choice list: `"Pacific/Samoa", "US/Hawaii", "US/Alaska", "US/Pacific", "US/Mountain", "US/Central", "US/Eastern", "America/Caracas", "America/Argentina/Buenos_Aires", "America/Recife", "Etc/GMT-1", "Etc/UTC", "Europe/London", "Europe/Paris", "Africa/Cairo", "Europe/Moscow", "Asia/Baku", "Asia/Karachi", "Asia/Calcutta", "Asia/Dacca", "Asia/Bangkok", "Asia/Hong_Kong", "Asia/Tokyo", "Australia/Sydney", "Pacific/Noumea", "Pacific/Fiji"` Default value: `Etc/UTC`
Application	Join the VMware Customer Experience Improvement Program.		ceip.enabled		VMware’s Customer Experience Improvement Program (“CEIP”) provides VMware with information that enables VMware to improve its products and services, to fix problems, and to advise you on how best to deploy and use our products. As part of the CEIP, VMware collects technical information about your organization’s use of VMware products and services on a regular basis in association with your organization’s VMware license key(s). This information does not personally identify any individual. Additional information regarding the data collected through CEIP and the purposes for which it is used by VMware is set forth in the Trust & Assurance Center at http://www.vmware.com/trustvmware/ceip.html. If you prefer not to participate in VMware’s CEIP for this product, you should uncheck the box below. You may join or leave VMware’s CEIP for this product at any time.	Boolean	True	Default value: True
Application	Enable Federal Information Processing Standards (FIPS) mode		fips.mode.enabled		Enabling FIPS mode will ensure FIPS compliant algorithms for encryption. Connector will be activated in the FIPS mode automatically. For AD over IWA, the minimum password length requirement for Active Directory users is 14 characters.	Boolean	True	Default value: False
Networking Properties	Host Name (FQDN)		vami.hostname		The FQDN name for this VM. Leave blank for DHCP or reverse DNS to be used to lookup hostname.	String	True
Networking Properties	Default Gateway	vami	gateway	IdentityManager	The default gateway address for this VM. Leave blank if DHCP is desired. All fields but hostname are required for static IP.	String	True
Networking Properties	Domain Name	vami	domain	IdentityManager	The domain name of this VM. Leave blank if DHCP is desired.	String	True
Networking Properties	Domain Search Path	vami	searchpath	IdentityManager	The domain search path (comma or space separated domain names) for this VM. Leave blank if DHCP is desired.	String	True
Networking Properties	DNS	vami	DNS	IdentityManager	The domain name servers for this VM (comma separated). Leave blank if DHCP is desired. All fields but hostname are required for static IP.	String	True
Networking Properties	IP Address	vami	ip0	IdentityManager	The IP address for this interface. Leave blank if DHCP is desired. All fields but hostname are required for static IP.	String	True
Networking Properties	Netmask	vami	netmask0	IdentityManager	The netmask or prefix for this interface. Leave blank if DHCP is desired. All fields but hostname are required for static IP.	String	True
	vmname	vm	vmname			String	False	Default value: `IdentityManager`

Set the appliance configuration by using "SET VALUE" button:

Key	Value
vamitimezone	leave as default `Etc/UTC`
ceip.enabled	Can be found in Aria Suite Lifecyle Manager (vRSLCM) Product settings of global environment. Telemetry Enabled
fips.mode.enabled	Can be found in Aria Suite Lifecyle Manager (vRSLCM) Product settings of global environment. FIPS Compliance Mode
vami.hostname	Full Qualified Domain Name of the vIDM node
vami.gateway.IdentityManager	Default Gateway
vami.domain.IdentityManager	Domain
vami.searchpath.IdentityManager	DNS searchpath
vami.DNS.IdentityManager	DNS server, can be comma separated but require a whitespace after the comma, e.g.: `192.168.0.1, 192.168.0.2`
vami.ip0.IdentityManager	IP address of the vIDM node
vami.netmask0.IdentityManager Netmask	Netmask of the vIDM node
vm.vmname	Can not be changed

Power on the environment from Aria Suite Lifecyle Manager.
To validate OVF properties you can use this command:

/usr/local/horizon/scripts/networkwizard.hzn showovfenv