vRealize Automation virtual machine status hangs on Reconfiguring

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• vRA virtual machine shows as: On(Reconfiguring)
• VM reconfigure task has completed successfully and the updated resources can be seen on the virtual machine.
• Action tab is not listing any pending items for this virtual machine.

Environment

VMware vRealize Automation 7.x

Resolution

To resolve the issue use cancel reconfigure option under action items for the virtual machine. Once cancel reconfigure has completed successfully run data collection to correct any potential inconsistency in the resource between vRA and vCenter.

If cancel reconfigure option is not available, you can update the database by following the below steps.

Note: Take a backup of the IaaS SQL database before making any changes.

1. Run the below query to check the status of the virtual machine from the IaaS database:

SELECT CurrentTask FROM VirtualMachine WHERE VirtualMachineName IN ('VM_NAME');

2. If the status of the virtual machine is not NULL and displays Reconfiguring, run the below command to update:

UPDATE dbo.VirtualMachine SET CurrentTask = NULL WHERE VirtualMachineName IN ('VM_NAME');

 

Note: Make sure to replace the VM_NAME to actual name of the vm facing the issue.