Why am I receiving an "Error 401 - Unauthorized" message when accessing a Project if I am already a Team member for that Project?

Why am I receiving an "Error 401 - Unauthorized" message when accessing a Project if I am already a Team member for that Project?

Article Id: 33672

Status: Published

Updated On: 14-02-2018 07:19

Legacy Id: TEC1847831

Products:

CLARITY PPM FOR ITG , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , STARTER PACK-CLARITY PPM

Issue/Introduction:

Question:

Why am I receiving an "Error 401 - Unauthorized" message when accessing a Project if I am already a Team member for that Project?

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Answer:

When a Resource does not have explicit rights (either granted by Instance, OBS or Global rights) to open a Project, being a Team member is not enough. It is necessary for that Resource to be a Participant, which will grant limited access to the Project.

Adding an Employee Resource as a Team member automatically adds it to the Project's Participant list, but being a Team member does not guarantee being a Participant. You can check if a Resource is a Participant by going to Project > Team > Participants with a user with sufficient rights.

Additional information:

For versions v14.2 and higher:
- CA Wiki > [your version of PPM] > Using > Project Management > Manage Project Teams
For versions v14.2 and lower:
- Project Management User Guide > Chapter 4: Teams > How to Manage Project Participants

Environment:

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component:

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