Unable to activate plugins in VMware Application Proxy 1.0 installed before May 20th

Products

• VMware

Issue/Introduction

Symptoms:

• VMware Application Proxy was installed before May 20th, 2018.
• In the /data1/ucpapis/ucpapi.log, you will see errors similar to:

[ERROR] Service https://VAP_IP:8553/login <https://VAP_IP:8553/login>  returned error 401 for POST

Environment

VMware Application Proxy 1.x

Cause

This issue occurs when an internal user account for VMware Application Proxy has been created with a password that expires in three months from the date in which the account was created.
​As a result, the user will not be able to activate or deactivate plugins on endpoints using VMware Application Proxy after this time.

Resolution

To resolve this issue:

1. Log into the VMware Application Proxy machine as root via SSH or Console.
2. Log into salt-master container using this command:

docker exec -it ucp-controlplane-saltmaster bash

3. Set the password for admin using the command:

passwd admin

Note: Ensure that you set the password of the admin user to password.

4. Set the password of the root and admin users to never expire using the command:

chage -m 0 -M 99999 root; chage -m 0 -M 99999 admin

Additional Information

For instances of VMware Application Proxy 1.0 installed after May 20th 2018, see Unable to activate plugins in VMware Application Proxy 1.0 installed after May 20th.