Alarm Notifier Event details missing in the alarm and showing as "displaying most recent of 2 event messages"

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Article ID: 33637

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Updated On:

Products

CA Spectrum

Issue/Introduction

E-mails received from AlarmNotifier are showing the following:

Displaying most recent of 2 event messages

Or the latest message in the Event is that the alarm cleared.

 

Environment

Release:
Component:

Resolution

Please follow below steps to resolve this...



1. Log into the system as the user that owns the Spectrum installation

2. Edit the $SPECROOT/Notifier/.alarmrc file and change below two parameters from false to true 



       SHOW_ALL_EVENTS=true 

       SHOW_ONLY_ORIGINATING_EVENT=true 



3. Restart AlarmNotifier




NOTE: The above instructions assume you are running the default AlarmNotifier which uses the .alarmrc file. AlarmNotifier may be customized in your environment to run from a different directory and/or use a difference "rc" file.  The changes to any custom "rc" file will be the same as described above.

NOTE: If using a text editor to modify the .alarmrc file on Windows, be sure to save the file as plain ascii text with no formatting.

Additional Information

SHOW_ALL_EVENTS - This parameter allows you to specify whether you want to display all events for the given alarm, or only the most recent event. 

SHOW_ONLY_ORIGINATING_EVENT - This parameter essentially disables the AlarmNotifier's use of the Archive Manager, and therefore can only     display the event that originated the alarm.  If this option is set, the Store_Originating_Event attribute( 0x1296f ) must be set to Yes ( the default )         on the AlarmMgmt model of every SpectroSERVER.

Please reference the "AlarmNotifier" section of the documentation for more information.