Alarm Notifier Event details missing in the alarm and showing as "displaying most recent of 2 event messages"

Article Id: 33637

Status: Published

Updated On: 07-10-2020 06:09

Legacy Id: TEC1054808

Products:

CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum

Issue/Introduction:

E-mails received from AlarmNotifier are showing the following:

Displaying most recent of 2 event messages

Or the latest message in the Event is that the alarm cleared.

Environment:

Release:
Component:

Resolution:

Please follow below steps to resolve this...

1. Log into the system as the user that owns the Spectrum installation

2. Edit the $SPECROOT/Notifier/.alarmrc file and change below two parameters from false to true

SHOW_ALL_EVENTS=true

SHOW_ONLY_ORIGINATING_EVENT=true

3. Restart AlarmNotifier

NOTE: The above instructions assume you are running the default AlarmNotifier which uses the .alarmrc file. AlarmNotifier may be customized in your environment to run from a different directory and/or use a difference "rc" file. The changes to any custom "rc" file will be the same as described above.

NOTE: If using a text editor to modify the .alarmrc file on Windows, be sure to save the file as plain ascii text with no formatting.

Additional Information:

SHOW_ALL_EVENTS - This parameter allows you to specify whether you want to display all events for the given alarm, or only the most recent event.

SHOW_ONLY_ORIGINATING_EVENT - This parameter essentially disables the AlarmNotifier's use of the Archive Manager, and therefore can only display the event that originated the alarm. If this option is set, the Store_Originating_Event attribute( 0x1296f ) must be set to Yes ( the default ) on the AlarmMgmt model of every SpectroSERVER.

Please reference the "AlarmNotifier" section of the documentation for more information.