To resolve a vCenter Server 6.0 upgrade that fails with error code 1603 when starting the vCenter service
Symptoms:
- Upgrading to vCenter Server 6.0 fails with this error:
Installation of component VCSServiceManager failed with error code '1603'. Check the logs for more details
- In the %temp%\vminst.log file, you see entries similar to:
vcsInstUtil-2562624| I: ParseStatusFile: curr error msg: "VMware VirtualCenter failed firstboot."
vcsInstUtil-2562624| I: ParseStatusFile: curr error msg: "Database in-place upgrade failed. Please see vcdb_inplace.err and vcdb_inplace.out for details."
vcsInstUtil-2562624| E: ParseStatusFile: Displaying error message for "install.vpxd.action.failed": "VMware VirtualCenter failed firstboot.
Database in-place upgrade failed. Please see vcdb_inplace.err and vcdb_inplace.out for details.
Please refer to vSphere documentation to troubleshoot or Please contact VMware Support."
vcsInstUtil-2562624| I: Leaving function: VM_RunLastBoot
vcsInstUtil-2562624| E: wWinMain: MSI result of install of "install_drive:\vCenter-Server\Packages\vcsservicemanager.msi" may have failed: 1603 (0x00000643)
vcsInstUtil-2562624| E: LaunchPkgMgr: Operation on vcsservicemanager.msi appears to have failed: 1603 (0x00000643)
vcsInstUtil-2562624| I: PitCA_MessageBox: Displaying message: "Installation of component VCSServiceManager failed with error code '1603'. Check the logs for more details."
- In the install_bundle/vcs_logs/uninstall/[vCenter_name_date]/ProgramData/VMware/vCenterServer/logs/vmware-vpx\vcdb_inplace.err file, you see entries similar to:
[42000](21050) [Microsoft][SQL Server Native Client 11.0][SQL Server]Only members of the sysadmin fixed server role or db_owner fixed database role can perform this operation. Contact an administrator with sufficient permissions to perform this operation.
ERROR: not enough privileges.
Note: The Install_bundle is created on the desktop of the vCenter Server machine after a failed installation or upgrade in this format:
VMware-VCS-logs-<year><month><day><hourminute><second>.zip
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.