Email alert is not received when an alarm is triggered in vCenter Server 6.0

Products

• VMware vCenter Server

Issue/Introduction

Each recipient address must be separated by a comma when configuring email notifications for VMware vCenter Server alarms.

When an alarm configured to send an email notification to multiple recipients is triggered, you experience these symptoms:

• The email recipients do not receive the alarm notification
• When one recipient is configured, the alarm notification is received

Environment

VMware vCenter Server 6.0.x

Cause

This issue occurs when a semi-colon is used to separate each email recipient. The VMware vSphere Client user interface display each recipient value separated by a semi-colon. In the VMware vSphere Web Client, each recipient is separated by a comma.

Resolution

When configuring email notifications for VMware vCenter Server alarms, each recipient address must be separated by a comma. Using any other delimiter may cause the notification email to fail.