To resolve this issue, reinstall the python component.
To reinstall the python component:
- Stop all Single Sign-On Services in this order:
- VMware Secure Token Service
- VMware Identity Management Service
- VMware Certificate Service
- VMware Kdc Service
- VMware Directory Service
- Click Start > Run ,type regedit and then click OK.
- Go to HKEY_LOCAL_MACHINE.
Note: Take a backup of the registry before you proceed.
- Go to Edit > Find and search for vmware-python.
- You should now see the InstallProperties Key being expanded.
The DisplayName entry will have a value for VMware-python. - Open the UninstallString Entry and copy the Value (ex.: MsiExec.exe /I{GUID})
- Open an Administrative Command Prompt and paste the UninstallString Value.
- Change the /I{ to /x{ (ex.: MsiExec.exe /x {GUID} )
- Execute the command. This will force uninstall of Python Component.
- Install the Python Pre-requisite from the Upgrade_Media\Single Sign-On\prerequisites folder.
- Start the Single Sign-On Services in this order:
- VMware Directory Service
- VMware Kdc Service
- VMware Certificate Service
- VMware Identity Management Service
- VMware Secure Token Service
- Start the Single Sign-On Update as normal.