Upgrading vCenter Single Sign-On 5.5 to 5.5 Update 2d fails with Error 1722
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Upgrading vCenter Single Sign-On 5.5 to 5.5 Update 2d fails with Error 1722

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Article ID: 336151

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • When the SSO installer is loading, you see the error:

    Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
  • The %temp%\vim.sso-msi.log file contains entries similar to:

    Action started 10:39:08: VM_InstallPython.

    CustomAction VM_InstallPython returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    MSI (c) (A4:4C) [10:39:08:692]: Note: 1: 1722 2: VM_InstallPython 3: D:\ 4: msiexec /i "D:\VMware-VIMSetup-all-5.5.0-1623099-20140201-update01\Single Sign-On\prerequisites\VMware-python.msi" /l*v C:\Users\admin\AppData\Local\Temp\vim-python-msi.log /qn ARPSYSTEMCOMPONENT=1
    MSI (c) (A4:4C) [10:39:08:692]: Transforming table Error.

    Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VM_InstallPython, Location: D:\, command: msiexec /i "D:\VMware-VIMSetup-all-5.5.0-1623099-20140201-update01\Single Sign-On\prerequisites\VMware-python.msi" /l*v C:\Users\admin\AppData\Local\Temp\vim-python-msi.log /qn ARPSYSTEMCOMPONENT=1

    MSI (c) (A4:4C) [10:39:09:881]: Transforming table Error.
    MSI (c) (A4:4C) [10:39:09:882]: Product: vCenter Single Sign On -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VM_InstallPython, location: D:\, command: msiexec /i "D:\VMware-VIMSetup-all-5.5.0-1623099-20140201-update01\Single Sign-On\prerequisites\VMware-python.msi" /l*v C:\Users\admin\AppData\Local\Temp\vim-python-msi.log /qn ARPSYSTEMCOMPONENT=1

    Action ended 10:39:09: VM_InstallPython. Return value 3.
    MSI (c) (A4:4C) [10:39:10:886]: Doing action: FatalError
    Action 10:39:10: FatalError.


Environment

VMware vCenter Server 5.5.x

Cause

This issue occurs when the GUID for the VMware-Python has changed.

Resolution

To resolve this issue, reinstall the python component.

To reinstall the python component:
 
  1. Stop all Single Sign-On Services in this order:
    • VMware Secure Token Service
    • VMware Identity Management Service
    • VMware Certificate Service
    • VMware Kdc Service
    • VMware Directory Service
  2. Click Start > Run ,type regedit and then click OK.
  3. Go to HKEY_LOCAL_MACHINE.

    Note: Take a backup of the registry before you proceed.
     
  4. Go to Edit > Find and search for vmware-python.
  5. You should now see the InstallProperties Key being expanded.
    The DisplayName entry will have a value for VMware-python.
  6. Open the UninstallString Entry and copy the Value (ex.: MsiExec.exe /I{GUID})
  7. Open an Administrative Command Prompt and paste the UninstallString Value.
  8. Change the /I{ to /x{ (ex.: MsiExec.exe /x {GUID} )
  9. Execute the command. This will force uninstall of Python Component.
  10. Install the Python Pre-requisite from the Upgrade_Media\Single Sign-On\prerequisites folder.
  11. Start the Single Sign-On Services in this order:
    • VMware Directory Service
    • VMware Kdc Service
    • VMware Certificate Service
    • VMware Identity Management Service
    • VMware Secure Token Service
  12. Start the Single Sign-On Update as normal.


Additional Information

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