Unrecognized attribute 'multipleSiteBindingsEnabled'.

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Article ID: 33613

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Problem

After upgrading to NFA 9.3.3 from NFA 9.3.2 now getting the following error msg.
 
        Parser Error Message: Unrecognized attribute 'multipleSiteBindingsEnabled'. Note that attribute names are case-sensitive.
 
The upgrade was successful as far as we can see.  But now you can only access the UI locally and get this error accessing certain pages.
Also the Performance Center is unable to sync and says "Unable to Contact", and trying to login directly to NFA yields this error:
 
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Full Error Message:

An error occurred!
Control(32001): Interface Utilization
Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: --
--
Server Error in '/ReporterDataSource' Application.
 
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific
error details below and modify your configuration file appropriately.
 
Parser Error Message: Unrecognized attribute 'multipleSiteBindingsEnabled'. Note that attribute names are case-sensitive.
 
Source Error:
 
Line 136:
Line 137: Line 138: multipleSiteBindingsEnabled="true" />
Line 139:
Line 140:
 
Source File: C:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.WebService\web.config Line: 138
 
Version Information: Microsoft .NET Framework Version:2.0.50727.4984; ASP.NET Version:2.0.50727.4971 --.
  1. NetQoS.DataSource.Client
at NetQoS.DataSource.Client.SoapHttpClientCache.EndInvoke(IAsyncResult asyncResult) at NetQoS.DataSource.Client.ReporterAnalyzerWS.EndGetEnterpriseInterfacesPercentTimeOverUtilizationReport(IAsyncResult result,
Nullable`1& recordCount, Nullable`1& error) at nqPortal.Views.DataSources.ReporterViewDataSource.EndGetData() at
  1. nqPortal.Views.ViewBase.RetrieveAsyncData() at NetQoS.Ajax.AjaxUserControl.OnPreRender(EventArgse)
 

Environment: 

Windows 2008 R2

 

Workaround:

Attempts to set the multipleSiteBindingsEnabled parameter in the C:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.WebService\web.config 
file to "false", failed.  Removed the entire multipleSiteBindingsEnabled="true" parameter altogether and it worked. 
The customer was able to connect and sync from Performance Center and no errors in the UI.
 
The current workaround is to remove the entire multipleSiteBindingsEnabled="true" parameter
 
 
Additional Information:
 
As per the Microsoft article below, the multipleSiteBindingsEnabled feature allows you to have multiple base addresses for the same site.
Since NFA uses only one base url this feature is not necessary. We've had several incidents reported with this msg. but have not received
any reports indicating any problems after removing the parameter so it should be ok to proceed without it.
 
This link provides a little explanation.

Environment

Release:
Component: NQRPTA