"ERROR starting vpxd-svcs" error when upgrading vCenter Server 6.5
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"ERROR starting vpxd-svcs" error when upgrading vCenter Server 6.5

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Article ID: 336052

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
  • Installing/upgrading of vCenter Server 6.5 fails with the error:

    The installation of vCenter Server failed due to an internal error
 
  • vCenter Server 6.5 fails to upgrade during the first boot. You see the error:

    2016-04-06T05:24:39.735Z ERROR starting vpxd-svcs rc: 4, stdout: , stderr: Start service request failed. Error: A system error occurred. Check logs for details

    Traceback (most recent call last):
    File "C:\Program Files\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 504, in Main
    invsvc_fb.start_invsvc()
    File "C:\Program Files\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 461, in start_invsvc
    "ServerDownLdapException")
    File "C:\Program Files\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 39, in parse_log
    f = open(logfile, 'r')
    IOError: [Errno 2] No such file or directory: 'C:\\ProgramData\\VMware\\vCenterServer\\logs\\vpxd-svcs\\startup-error.log'
    2016-04-06T05:24:39.737Z VMware vCenter-Services firstboot failed with exception: Traceback (most recent call last):
    File "C:\Program Files\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 504, in Main
    invsvc_fb.start_invsvc()
    File "C:\Program Files\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 461, in start_invsvc
    "ServerDownLdapException")
    File "C:\Program Files\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 39, in parse_log
    f = open(logfile, 'r')
    IOError: [Errno 2] No such file or directory: 'C:\\ProgramData\\VMware\\vCenterServer\\logs\\vpxd-svcs\\startup-error.log'

    2016-04-06T05:24:39.738Z VMware vCenter-Services firstboot failed. Return code is 1
 
  • In the vminst log file, you see entries similar to:

    I: PitCA_MessageBox: Displaying message: "Installation of component VCSServiceManager failed with error code '1603'. Check the logs for more details."
    E: wWinMain: MSI result of install of "E:\Installers\vCenter\VMware-VIM-all-6.5.0-4602587\vCenter-Server\Packages\vcsservicemanager.msi" may have failed: 1603 (0x00000643)
    E: LaunchPkgMgr: Operation on vcsservicemanager.msi appears to have failed: 1603 (0x00000643)
    E: ParseStatusFile: Displaying error message for "VMware vCenter Server": "The installation of vCenter Server failed due to an internal error.
 
  • In the rhttpproxy_firstboot.py_xxxx_stderr.log file, you see entries similar to:

    ERROR Starting service: vswaLandingPage, Exception: (1060, 'OpenService', 'The specified service does not exist as an installed service.')
    Failed to start vswaLandingPage. Exception:
    "localized": "An error occurred while starting service 'vswaLandingPage'",
    "translatable": "An error occurred while starting service '%(0)s'"
 
  • In the error.log file, you see entries similar to:

    Cmd "reg query HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\vmware-cis-config /s" failed with exit code 1
    No file found matching E:\ProgramData\VMware\vCenterServer\cfg/content-library/vdc.properties
    Cmd "sc qc vpxd" failed with exit code 1060
    Cmd "sc queryex vpxd" failed with exit code 1060
    Cmd "sc qfailure vpxd" failed with exit code 1060
    No file found matching E:\ProgramData\VMware\vCenterServer\cfg/vmware-vpx/vc-extn-cisreg.prop
    cmd "%VMWARE_CIS_HOME%\VMware Identity Services\sso-config.bat get_identity_sources %VMWARE_CIS_HOME%" timed out after 60 seconds due to lack of progress in last 30 seconds (0 bytes read)

Note: For additional symptoms and log entries, see the Additional Information section.


Environment

VMware vCenter Server 6.5.x

Cause

This issue occurs when the Specify a User Service Account option is selected under vCenter Service Account  during the Installation phase and entered the account user name ComputerName\User Name. Registry and start_invsvc contains the entries ComputerName@User Name instead of ComputerName\User Name.

Resolution

This is a known issue affecting vCenter Server 6.5.
 
Currently, there is no resolution.


Workaround:
To work around this issue, continue the upgrade/installation with the user name under the Specify a User Service Account option in the vCenter Server Service Account.
 
For example, enter only User Name instead of ComputerName\User Name.


Additional Information

You experience these additional symptoms:
  • start_invsvc service related to Inventory Service Log file see entries similar to:

    File "E:\Program Files\VMware\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 468, in Main invsvc_fb.start_invsvc()
    File "E:\Program Files\VMware\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 426, in start_invsvc "ServerDownLdapException")
    File "E:\Program Files\VMware\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 39, in parse_logf = open(logfile, 'r')
    IOError: [Errno 2] No such file or directory: 'E:\\ProgramData\\VMware\\vCenterServer\\logs\\vpxd-svcs\\startup-error.log'
    2016-11-16T19:06:36.661Z VMware vCenter-Services firstboot failed with exception:
    File "E:\Program Files\VMware\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 468, in Main invsvc_fb.start_invsvc()
    File "E:\Program Files\VMware\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 426, in start_invsvc "ServerDownLdapException")
    File "E:\Program Files\VMware\vCenter Server\firstboot\vpxd-svcs_firstboot.py", line 39, in parse_log f = open(logfile, 'r')
    IOError: [Errno 2] No such file or directory: 'E:\\ProgramData\\VMware\\vCenterServer\\logs\\vpxd-svcs\\startup-error.log'
 
  • In the fbInstall.json log file, you will see entries similar to:

    "VMware vCenter-Services" "id": "install.ciscommon.component.starting",
    "localized": "Starting VMware vCenter-Services...",
    "id": "install.default.failure.resolution",
    "localized": "This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request.",
    "translatable": "This is an unrecoverable error, please retry install. If you run into this error again, please collect a support bundle and open a support request."
    "id": "install.default.failure.message",
    "localized": "The installation of vCenter Server failed due to an internal error.",
    "translatable": "The installation of vCenter Server failed due to an internal error."
 
  • In the firstbootStatus.json log file, you see entries similar to:

    "totalSteps": 30,
    "stepsCompleted": 15,
    "stepsStarted": 15,
    "finalStatus": "failure",
    "failedSteps": "vpxd-svcs_firstboot",
    "stepsCompletedList": "visl-support-firstboot,vmafd-firstboot,vmidentity-firstboot,soluser_firstboot,vmon-firstboot,rhttpproxy_firstboot,cmfirstboot,license_firstboot,psc_firstboot,scafirstboot,vapi_firstboot,vmonapi-firstboot,netdump-firstboot,dbconfig_firstboot,vpxd-svcs_firstboot"
 
  • In the vpxd-svcs_firstboot.py_xxxx_stderr.log file, you see entries similar to:

    Main cause for failure: ERROR starting vpxd-svcs rc: 4, stdout: , stderr: Start service request failed. Error: A system error occurred. Check logs for details^M


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