vCenter Web Client fails when updating or resetting the host sensors

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• When updating the host sensors, vCenter Web Client fails with the error:
  
  "The "Updating hardware data..." operation failed for the entity with the following error message. An error occurred while trying to communicate with the remote service. See the server logs for details."
  
  
• When resetting the host sensors, vCenter Web Client fails with the error:
  
  "The "Resetting host sensors..." operation failed for the entity with the following error message. An error occurred while trying to communicate with the remote service. See the server logs for details."
  
  
• vCenter Web Client is not updating the Hardware status of the ESXi hosts.

Environment

VMware vCenter Server 6.0.x

Resolution

To resolve this issue:

1. Open the C:\Program Files\VMware\vCenter Server\jre\lib\security\java.security file in a Text Editor.
2. Locate the line starting with the string security.provider. in the file similar to this:
   
   security.provider.1=sun.security.provider.Sun
security.provider.2=sun.security.rsa.SunRsaSign
security.provider.3=sun.security.ec.SunEC
security.provider.4=com.sun.net.ssl.internal.ssl.Provider
security.provider.5=com.sun.crypto.provider.SunJCE
security.provider.6=sun.security.jgss.SunProvider
security.provider.7=com.sun.security.sasl.Provider
security.provider.8=org.jcp.xml.dsig.internal.dom.XMLDSigRI
security.provider.9=sun.security.smartcardio.SunPCSC
security.provider.10=sun.security.mscapi.SunMSCAPI
   
   
3. Add the string security.provider.x=com.vmware.provider.VMwareSecurityProvider as a new line to the end of the sequence.
   
   Note: x is next number in the sequence.
   
   For example:
   
   

   security.provider.1=sun.security.provider.Sun
security.provider.2=sun.security.rsa.SunRsaSign
security.provider.3=sun.security.ec.SunEC
security.provider.4=com.sun.net.ssl.internal.ssl.Provider
security.provider.5=com.sun.crypto.provider.SunJCE
security.provider.6=sun.security.jgss.SunProvider
security.provider.7=com.sun.security.sasl.Provider
security.provider.8=org.jcp.xml.dsig.internal.dom.XMLDSigRI
security.provider.9=sun.security.smartcardio.SunPCSC
security.provider.10=sun.security.mscapi.SunMSCAPI
security.provider.11=com.vmware.provider.VMwareSecurityProvider
   
   

4. Log in to the vCenter Web Client.
5. Update or reset the host sensors.

Additional Information

更新或重置主机传感器时，vCenter Web Client 操作失败