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How can I find the location of the database that is used by Unified Self Service (USS) with CA Service Desk Manager?


Article ID: 33585


Updated On:


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I have a new USS installation and I moved the USS_mdb database from the SQL Server DBMS instance that hosts the MDB database to another SQL Server DBMS instance. 

How can I configure the USS application to use the USS_mdb of the new instance? Specifically, where is the location of the database defined?


  1. Navigate to the installation directory of Unified Self Service. 

    For example, the default installation directory is "C:\Program Files\CA\Self Service\OSOP".
  2. Edit "" and find the statement in that file that is similar to the following statement:

  3.  Verify the location, or change "//<servername>:<port>/<USS_database_name>" to the correct location. 
  4. If you changed the location, restart the USS services.


Release: SDMU0M99000-14.1-Service Desk Manager-Full License