An approach to help APM-CEM stop recording sessions.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

Question:

   I am unable to stop APM-CEM recording sessions. What can be done to resolve this?

 

Answer:

   Try applying the procedures listed below: if there is no database corruption, it should work as expected.

   1. Delete all TIMs through the APM CE (CEM) UI.

   2. Shutdown all EMs in the cluster (MOM and all Collectors).

   3. Execute the following SQL commands on  the database:

       delete from ts_entity;

       commit;

   4. Restart all EMs in this order:

       a. MOM

       b. collector which customer is planning to use for TCS. (This step will assign TCS to this Collector automatically)

       c. all other EMs

       d. and TIM with the command "service tim start." (The response should be  Starting tim: [ OK ] )       

   5. Re-add and enable only one TIM

   6. Double-check if the TCS is assigned to Collector which the customer is planning to use, if not assign TCS to this Collector

   7. Make sure that TCS and RTTM service is working as expected.

 

Compatibility:

   These instructions are compatible to non-MTP and MTP TIMs.

 

References:

  KB Doc TEC1930474   Evolution of the TIM

  CA-Communities :        CEM Continuous Improvement

  CA-Communities :        CEM - Recording session

 

Environment

Release: CEMUGD00200-9.7-Introscope to CA Application-Performance Management-Upgrade Main
Component: