"That Product component is not installed on that node." message received when trying to apply a patch on a Service Desk Manager server.

Article Id: 33582

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1748947

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Issue:

On a 64-bit operating system I am using "APPLYPTF-64bit.exe" to attempt to apply a patch to a Service Desk Manager server. The patch process does not complete, and I receive an error:

"That Product component is not installed on that node."

Environment:

This Issue is not dependent on any particular environment or Operating System.

Cause:

The version of ApplyPTF being used to apply the patch will not be based on whether or not the operating system is 32-bit or 64-bit. In this instance ApplyPTF fails to locate the Service Desk Manager install because Service Desk Manager is a 32-bit application.

Resolution:

Use a version of ApplyPTF that matches the version platform that the application is designed for. In this instance, since Service Desk Manager is a 32-bit application you must use the 32-bit instance of ApplyPTF to apply the patch. If you were patching a 64-bit application (for example, "Unified Self Service") you would use the 64-bit version of ApplyPTF.

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: