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"That Product component is not installed on that node." message received when trying to apply a patch on a Service Desk Manager server.


Article ID: 33582


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



 On a 64-bit operating system I am using "APPLYPTF-64bit.exe" to attempt to apply a patch to a Service Desk Manager server. The patch process does not complete, and I receive an error:

"That Product component is not installed on that node."



 This Issue is not dependent on any particular environment or Operating System.



The version of ApplyPTF being used to apply the patch will not be based on whether or not the operating system is 32-bit or 64-bit. In this instance ApplyPTF fails to locate the Service Desk Manager install because Service Desk Manager is a 32-bit application.



Use a version of ApplyPTF that matches the version platform that the application is designed for. In this instance, since Service Desk Manager is a 32-bit application you must use the 32-bit instance of ApplyPTF to apply the patch. If you were patching a 64-bit application (for example, "Unified Self Service") you would use the 64-bit version of ApplyPTF.



Release: SDMU0M99000-14.1-Service Desk Manager-Full License