Issue:

While creating a new job "SAP Job Copy" in WCC he is trying to get the SAP job name from the search box by giving the wild card charector "*" for SAP job name and SAP user name then it gives the error "E121202 Please check whether the machine specified is a valid agent name for the current server or contact your system admin for more info. ".

Environment:

Scheduler is Autosys 11.3.5

Agent 11.3 SP3 on Windows 

CybSapPluginDriver Build 536, Service Pack 3, Maintenance Level 0 

Steps to reproduce the problem:

Login to WCC and click on create in QEDIT tab and select Sap copy job as shown below

<Please see attached file for image>

Then click on search button for the SAP job name as shown below

<Please see attached file for image>

Input wildcard charector(*)  for Sap Job name and Sap user name and select Go and you get the following error.

<Please see attached file for image>

Cause: 

The error "E121202 Please check whether the machine specified is a valid agent" is from the autosys SDK on the WCC server. 

This is not from the SAP plugin.

You verify the transmitter.log from the agent to confirm the communication between agent and the application server.

In this specific case we can see the following error

11/12/2015 05:11:23.306 EST-0500 1 TCP/IP Controller Plugin.Transmitter pool thread <Slow:1>.CybTargetHandlerChannel.sendMessage[:571] - Error sending message to PRD_APP_xxxxx001: 

Caused by: java.net.SocketException: Connection reset by peer: socket write error .

Resolution/Workaround: 

Check the network communication between the agent and the application server.

Open the firewall ports necessary.

Additional Information: 

Refer the following link for configuring your firewall ports.

https://wiki.ca.com/display/AE1136SP2p/Post-Installation+Procedures+for+the+Server#Post-InstallationProceduresfortheServer-ConfiguretheFirewall

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: