Remote Control: Desktop wallpaper on remote host is not disabled

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Article ID: 33563

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

The following Remote Control policy is set to TRUE, however, the user's desktop wallpaper is still enabled:

Policy: DSM --> Remote Control --> Host --> General --> Always disable wallpaper
Value: TRUE

Cause

If there is a Group Policy to enable Active Desktop, when RC connects it acts as the User and cannot disable Active Desktop nor remove the wallpaper set.

Environment

Client Automation (ITCM) -- any version.

Resolution

A group policy may be forcefully enabling an active desktop on the system, which will result in a wallpaper still getting displayed.

You can check if an Active Desktop is configured in Global Policy:
gpedit.msc --> Local Computer Policy --> User Configuration --> Administrative Templates --> Desktop

<Please see attached file for image>

User-added image

Attachments

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