[VMC] SRM task hung on vCenter Server

Products

• VMware Live Recovery
• VMware Cloud on AWS

Issue/Introduction

Detail how Customers can resolve this issue without having to restart VPXA/VPXD.

Symptoms:

An SRM task is hung in the vCenter server recent tasks list

Resolution

Engage VMware Support - Creating and managing Broadcom support cases
Include the following information:

• SDDC ID which has the hung task
• The time at which this hung task was started

Additional Information

Impact/Risks:

Customers will be unable to create new protection groups due to the hung task.