[DRaaS] Unable to remove protection with error: Internal error: Received unexpected exception from multi-site operation

Products

• VMware Live Recovery
• VMware Cloud on AWS

Issue/Introduction

Identify and provide a workaround for being unable to unprotect a VM in a protection group.

Symptoms:

If you have removed a VM from recovery but still have them present in your SRM protection groups and they are showing as invalid: 


When you are trying to remove protection from a VM the task will fail with the error: Internal error: Received unexpected exception from multi-site operation.

 

Cause

This error can occur after a call to the propertycollectormanager fails. When these updates fail it stops the propertycolector notifications, which leads to time out of multisite operations and in this case the unprotected multisite operation.

Resolution

A fix for this issue is expected in an upcoming release for SRM.

Workaround:
As a workaround you can restart the Site Recovery Manager. After the restart try to unprotect the VM from the protection group again. 
 
For a restart on the cloud SRM appliance please reach out to GS.