[VMC] Deleted users showing in "Users and Groups" in vCenter

Products

• VMware Cloud on AWS

Issue/Introduction

• An Identity Source is/was created in the VMC on AWS vCenter. 
• Users were assigned permissions to objects in vCenter at one point. 
• These users or the Identity Source has been deleted, but the users are still showing in the "Users and Groups" section. 
• Attempting to remove the users is not possible due to "Delete" being grayed out. 

Environment

VMware Cloud on AWS

Cause

• The Identity Source needs to be resynced. 
• The user information is stale and needs to removed by the administrator account of the VMC on AWS vCenter. 

Resolution

• If the Identity Source is still in use, attempt to resync it. 
• This can be done by editing the Identity Source, re-entering the password used for the service account, then saving it. 
• Confirm the users have been removed from "Users and Groups". 
• If the Identity Source is no longer in use or the resync did not resove the issue, open a ticket with the VMC on AWS Global Support team. 
• Include the following information in the ticket:
  • Organization ID
  • SDDC ID
  • Users that need to be deleted