Customer VMs crash and become unmanageable. They cannot be moved to another host, shut down, reset, or anything else.
You will see constant vSphere HA reset attempts in the VM tasks.
There should be an error that states "Syscall kill returned error (-1) during vm termination attempt: with cartel id: <cartel ID> and error message: No such process" in LINT for that VM.
Please create a VMC Support Request (Creating and managing Broadcom support cases) with a screenshot of the error and a reference to this KB.