[VMC] "[e-mail]" is locked

Products

• VMware Cloud on AWS

Issue/Introduction

• Attempting to log in as "[e-mail]" fails due to the account being locked. 
• Logging in with Active Directory or Federated accounts is still successful. 

Environment

VMware Cloud on AWS

Cause

• An incorrect password has been used too many times for the "[e-mail]" account. 
• This will cause the account to be automatically locked. 
• This could be due to the password being changed recently and users or third-party solutions not being updated. 

Resolution

• If AD or Federated accounts are working, continue using these accounts as a workaround. 
• To have the "[e-mail]" account unlocked, open a ticket with the VMC on AWS Global Support team. 
• Include the following information:
  • Organization ID
  • SDDC ID
  • Message seen when logging in
  • Date and time of most recent failed login with "[e-mail]"
• If the account is locked and the password is not known, follow the process outlined in [VMC] Reset the "[e-mail]" password