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[VMC] "
[email protected]
" is locked
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Article ID: 334963
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Updated On:
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Products
VMware Cloud on AWS
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Issue/Introduction
Attempting to log in as "
[email protected]
" fails due to the
account being locked
.
Logging in with Active Directory or Federated accounts is still successful.
Environment
VMware Cloud on AWS
Cause
An
incorrect password
has been used too many times for the "
[email protected]
" account.
This will cause the account to be
automatically locked
.
This could be due to the
password being changed
recently and
users or third-party solutions not being updated
.
Resolution
If
AD or Federated accounts
are working,
continue using these accounts
as a workaround.
To have the "
[email protected]
" account unlocked,
open a ticket
with the VMC on AWS Global Support team.
Include the following information:
Organization ID
SDDC ID
Message seen
when logging in
Date and time
of most recent failed login with "
[email protected]
"
If the account is locked and the
password is not known
, follow the process outlined in
[VMC] Reset the "
[email protected]
" password
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