Unable to import the Hyper-V virtual machine using vCenter Enterprise Converter and Standalone Converter

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Cannot import a Hyper-V virtual machine.
• Importing a Hyper-V virtual machine fails.
• The virtual machine is powered off.
• You see the error:
  
  Unable to obtain hardware information for the selected machine

Environment

VMware vCenter Converter Standalone 5.1.x
VMware vCenter Converter Standalone 5.5.x
VMware vCenter Converter Standalone 4.3.x
VMware vCenter Converter 4.2.x
VMware vCenter Converter Standalone 5.0.x
VMware vCenter Converter Standalone 6.x

Cause

This issue occurs because of insufficient privileges.

Resolution

To resolve this issue, perform one of these options:

• When importing a Hyper-V virtual machine running on Windows 2008 R2 by using vCenter Enterprise Converter or Standalone Converter, disable User Access Control (UAC) for the user account that is used to access Hyper-V.
  
  To disable UAC:

1. Go to Control Panel > User Accounts.
2. In the User Account Tasks window, click Turn User Account on or off.
3. Deselect Use User Account Control (UAC) to help protect your computer option and click OK.
4. Reboot the virtual machine after disabling UAC.

• If you have Administrator privileges and do not want to disable UAC, Launch vCenter Standalone Converter selecting Run as Administrator.

For related information see, Best practices for using and troubleshooting VMware Converter (1004588).

Additional Information

Best practices for using and troubleshooting VMware Converter
vCenter Enterprise Converter および Standalone Converter を使用して Hyper-V 仮想マシンをインポートできない