Unable to upgrade VMWare Tools to 11.x -VMware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services.
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Unable to upgrade VMWare Tools to 11.x -VMware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services.

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Article ID: 334910

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:


Unable to upgrade VMWare Tools in Windows 2012 R2 Virtual machine

Error message:

Service "Vmware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services. 

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Windows Event Logs: 

Faulting application name: VGAuthService.exe, version: 11.3.5.59284, time stamp: 0x612dc8af
Faulting module name: i-ms-win-crt-runtime-l1-1-0.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000135
Fault offset: 0x00000000000ecdd0
Faulting process id: 0xa28
Faulting application start time: 0x01d7e57bc8817a6f
Faulting application path: C:\Program Files\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe
Faulting module path: i-ms-win-crt-runtime-l1-1-0.dll
Report Id: 062e0689-516f-11ec-80b6-005056ac29d6

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Application Error 
  - EventID 1000 


- EventData 
   VGAuthService.exe 
   11.3.5.59284 
   612dc8af 
   i-ms-win-crt-runtime-l1-1-0.dll 
   01d7e57bc8817a6f 
   C:\Program Files\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe 
   i-ms-win-crt-runtime-l1-1-0.dll 
   062e0689-516f-11ec-80b6-005056ac29d6 

Product: VMware Tools -- Error 1920. Service 'VMware Alias Manager and Ticket Service' (VGAuthService) failed to start. Verify that you have sufficient privileges to start system services.

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Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment


Environment

VMware vSphere ESXi 6.7

Cause

  • This is an OS related issue

  • Service responsible for the issue:  api-ms-win-crt-runtime-l1-1-0.dll

  • This occurs when api-ms-win-crt-runtime-l1-1-0.dll is missing from /system32 folder of the Windows 2012 R2 Virtual Machine

Resolution

  • In order to resolve this issue,  copy  api-ms-win-crt-runtime-l1-1-0.dll from a working windows 2012 R2 VM from path C:\Windows\System32 and paste it in the affected VM C:\Windows\System32

  • Re initiate VMware tools upgrade 

  • Reboot VM



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