Unable to upgrade VMWare Tools to 11.x -VMware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services.
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Unable to upgrade VMWare Tools to 11.x -VMware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services.

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Article ID: 334910

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:


Unable to upgrade VMWare Tools in Windows 2012 R2 Virtual machine

Error message:

Service "Vmware Alias Manager and Ticket Service' (VGAuthService) Failed to start. Verify that you have sufficient privileges to start system services. 

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Windows Event Logs: 

Faulting application name: VGAuthService.exe, version: 11.3.5.59284, time stamp: 0x612dc8af
Faulting module name: i-ms-win-crt-runtime-l1-1-0.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000135
Fault offset: 0x00000000000ecdd0
Faulting process id: 0xa28
Faulting application start time: 0x01d7e57bc8817a6f
Faulting application path: C:\Program Files\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe
Faulting module path: i-ms-win-crt-runtime-l1-1-0.dll
Report Id: 062e0689-516f-11ec-80b6-005056ac29d6

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Application Error 
  - EventID 1000 


- EventData 
   VGAuthService.exe 
   11.3.5.59284 
   612dc8af 
   i-ms-win-crt-runtime-l1-1-0.dll 
   01d7e57bc8817a6f 
   C:\Program Files\VMware\VMware Tools\VMware VGAuth\VGAuthService.exe 
   i-ms-win-crt-runtime-l1-1-0.dll 
   062e0689-516f-11ec-80b6-005056ac29d6 

Product: VMware Tools -- Error 1920. Service 'VMware Alias Manager and Ticket Service' (VGAuthService) failed to start. Verify that you have sufficient privileges to start system services.

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Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment


Environment

VMware vSphere ESXi 6.7

VMware vSphere ESXi 7.0

VMware vSphere ESXi 8.0

Cause

  • This is an OS related issue

  • Service responsible for the issue:  api-ms-win-crt-runtime-l1-1-0.dll

  • This occurs when api-ms-win-crt-runtime-l1-1-0.dll is missing from /system32 folder of the Windows 2012 R2 Virtual Machine

Resolution

  • In order to resolve this issue,  copy  api-ms-win-crt-runtime-l1-1-0.dll from a working windows 2012 R2 VM from path C:\Windows\System32 and paste it in the affected VM C:\Windows\System32

  • Re initiate VMware tools upgrade 

  • Reboot VM



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