Restore process of VM is failing with license error for backup Catalogic Software Inc Catalogic DPX, version- 4.6
Article ID: 334877
Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Restore of VM from Catalogic Software Inc Catalogic DPX
Symptoms:
Backup logs
10.0.1.47 8/10/2020 9:43:26 am SNBVRE_051J Adding network interfaces to the VM (DC-1/10.0.1.92/ACS)
10.0.1.47 8/10/2020 9:43:26 am SNBVRE_058J Will use storage migration for restore
10.0.1.47 8/10/2020 9:43:30 am SNBVRE_016J Creating lun (/vol/temp_lun_clone_vps_vol1_1597088553622/[dc-1]vcs-1@204AF4C2/rst_########-####-####-####-########681d_1597088526.LUN)
backed by (/vol/temp_lun_clone_vps_vol1_1597088553622/[dc-1]vcs-1@204AF4C2/########-####-####-####-########681d.RAW)
10.0.1.47 8/10/2020 9:43:35 am SNBVRE_034J Attaching the RDM disk (/vmfs/devices/disks/naa.60014052977396291e746669ff735e83) to the VM (DC-1/10.0.1.92/ACS)...
10.0.1.47 8/10/2020 9:43:35 am SNBVRE_049J Powering on the VM (DC-1/10.0.1.92/ACS)
10.0.1.47 8/10/2020 9:43:37 am SNBVRE_052J Will relocate the disk ([tempds_1597088526]) to datastore (ds_vmr730-2_local)
10.0.1.47 8/10/2020 9:43:37 am SNBVRE_053J Starting the relocate task...
10.0.1.47 8/10/2020 9:43:42 am SNBVRE_097W Performing rollback due to one or more errors.
10.0.1.47 8/10/2020 9:43:54 am SNBVRE_050J Deleting the VM (DC-1/10.0.1.92/ACS)
Vpxd
2020-08-10T09:43:13.714-10:00 info vpxd[04442] [Originator@6876 sub=Default opID=4c451417] [VpxLRO] -- ERROR task-7652 -- vm-2017 -- vim.VirtualMachine.relocate: vmodl.fault.NotEnoughLicenses:
--> Result:
--> (vmodl.fault.NotEnoughLicenses) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = (vmodl.LocalizableMessage) [
--> (vmodl.LocalizableMessage) {
--> key = "com.vmware.vim.vc.license.error.featureUnavailable",
--> arg = (vmodl.KeyAnyValue) [
--> (vmodl.KeyAnyValue) {
--> key = "entity",
--> value = "host-1494"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "entityType",
--> value = "hostEntity"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "edition",
--> value = "VMware vSphere 6 Essentials Plus"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "editionKey",
--> value = "esx.essentialsPlus.cpuPackage"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "entityDisplayName",
--> value = "10.0.1.92"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "feature",
--> value = "svmotion"
Symptoms:
Backup logs
10.0.1.47 8/10/2020 9:43:26 am SNBVRE_051J Adding network interfaces to the VM (DC-1/10.0.1.92/ACS)
10.0.1.47 8/10/2020 9:43:26 am SNBVRE_058J Will use storage migration for restore
10.0.1.47 8/10/2020 9:43:30 am SNBVRE_016J Creating lun (/vol/temp_lun_clone_vps_vol1_1597088553622/[dc-1]vcs-1@204AF4C2/rst_########-####-####-####-########681d_1597088526.LUN)
backed by (/vol/temp_lun_clone_vps_vol1_1597088553622/[dc-1]vcs-1@204AF4C2/########-####-####-####-########681d.RAW)
10.0.1.47 8/10/2020 9:43:35 am SNBVRE_034J Attaching the RDM disk (/vmfs/devices/disks/naa.60014052977396291e746669ff735e83) to the VM (DC-1/10.0.1.92/ACS)...
10.0.1.47 8/10/2020 9:43:35 am SNBVRE_049J Powering on the VM (DC-1/10.0.1.92/ACS)
10.0.1.47 8/10/2020 9:43:37 am SNBVRE_052J Will relocate the disk ([tempds_1597088526]) to datastore (ds_vmr730-2_local)
10.0.1.47 8/10/2020 9:43:37 am SNBVRE_053J Starting the relocate task...
10.0.1.47 8/10/2020 9:43:42 am SNBVRE_097W Performing rollback due to one or more errors.
10.0.1.47 8/10/2020 9:43:54 am SNBVRE_050J Deleting the VM (DC-1/10.0.1.92/ACS)
Vpxd
2020-08-10T09:43:13.714-10:00 info vpxd[04442] [Originator@6876 sub=Default opID=4c451417] [VpxLRO] -- ERROR task-7652 -- vm-2017 -- vim.VirtualMachine.relocate: vmodl.fault.NotEnoughLicenses:
--> Result:
--> (vmodl.fault.NotEnoughLicenses) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = (vmodl.LocalizableMessage) [
--> (vmodl.LocalizableMessage) {
--> key = "com.vmware.vim.vc.license.error.featureUnavailable",
--> arg = (vmodl.KeyAnyValue) [
--> (vmodl.KeyAnyValue) {
--> key = "entity",
--> value = "host-1494"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "entityType",
--> value = "hostEntity"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "edition",
--> value = "VMware vSphere 6 Essentials Plus"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "editionKey",
--> value = "esx.essentialsPlus.cpuPackage"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "entityDisplayName",
--> value = "10.0.1.92"
--> },
--> (vmodl.KeyAnyValue) {
--> key = "feature",
--> value = "svmotion"
Environment
VMware vSphere ESXi 6.5
Cause
This happen because backup software triggers sVmotion process during restoration on VM and if vCenter is not licensed with sVMotion feature. Restore operation will fails.
Resolution
Upgrade VMware VirtualCenter license which support sVmotion feature.
Workaround:
Engage backup vendor for alternate approach to restore VM.
As Backup uses Rapid Return to Production feature which requires Storage vMotion license on vSphere.
Link : https://mysupport.catalogicsoftware.com/content/DPXcompat.pdf (page 14)
TSE update : In order for the restoration to be successful under an Essentials license, the user has to select to restore to a different location, then select the original vCenter server instance and the original ESXi host from the list that is presented. Since the user has selected an 'alternate' location, they are presented with the additional options and can clear the check box for restoring the VM in a powered on state.
FYI : https://doc.catalogicsoftware.com/help/dpx/460/en/All_Left.htm (Navigate from left : Users | VIRTUAL ENVIRONMENTS | Agentless VMware Backup to NetApp Storage | Restoring VMware | Using the VMware Restore Wizard)
Workaround:
Engage backup vendor for alternate approach to restore VM.
As Backup uses Rapid Return to Production feature which requires Storage vMotion license on vSphere.
Link : https://mysupport.catalogicsoftware.com/content/DPXcompat.pdf (page 14)
TSE update : In order for the restoration to be successful under an Essentials license, the user has to select to restore to a different location, then select the original vCenter server instance and the original ESXi host from the list that is presented. Since the user has selected an 'alternate' location, they are presented with the additional options and can clear the check box for restoring the VM in a powered on state.
FYI : https://doc.catalogicsoftware.com/help/dpx/460/en/All_Left.htm (Navigate from left : Users | VIRTUAL ENVIRONMENTS | Agentless VMware Backup to NetApp Storage | Restoring VMware | Using the VMware Restore Wizard)
Additional Information
License Type (ESXi host): VMware ESX Server6.0esx.essentialsPlus.
License Type (vCenter): VMware VirtualCenter Server6.0vc.essentials.
License Type (vCenter): VMware VirtualCenter Server6.0vc.essentials.
Feedback
Yes
No
Powered by
