Mouse pointer movement within a VMware Workstation virtual machine does not match the mouse position when text display size is increased

Products

• VMware Desktop Hypervisor

Issue/Introduction

Symptoms:

In the Workstation virtual machine when text display size is increased, you may experience these symptoms:

• Mouse clicks do not work
• Mouse movement does not match
• Mouse clicks happen in a different place
  

Environment

VMware Workstation Player 12.x (Windows)
VMware Workstation Pro 15.x (Windows)
VMware ACE 2.6.x
VMware Workstation Player 15.x (Windows)
VMware ACE 2.7.x
VMware Workstation 9.x (Windows)
VMware Workstation Pro 14.x (for Windows)
VMware Player 3.x (Windows )
VMware Workstation 8.x (Windows)
VMware Workstation Player 14.x (Windows)
VMware Workstation 10.x (Windows)
VMware Workstation Pro 12.x (Windows)
VMware Workstation 7.x (Windows)
VMware Player Pro 7.x (Windows)
VMware View Manager 3.x
VMware Player 6.x (Windows)
VMware View Manager 4.0.x
VMware Player 7.x (Windows)
VMware Player 5.x (Windows)
VMware Workstation 11.x (for Windows)
VMware Player 4.x (Windows)
VMware ACE 2.5.x

Cause

This issue affects VMware Workstation, ACE, or Player virtual machines running on a Windows Vista, or Windows 7 host computer and VMware View Client running on a Windows Vista or Windows 7 client computer.

This issue occurs if you have increased the text display size on the client/host computer to more than 100%. Setting the text size to more than 100% can cause mouse functionality to fail when using a VMware product on that computer.

Resolution

To resolve this issue, download the most recent version of your product available at VMware Downloads:

• VMware Workstation
• VMware View
• VMware Player

To work around this issue in older versions of these products, you must adjust the text size setting on the Windows Vista or Windows 7 client/host:

1. Right-click anywhere on the client/host desktop and click Personalize.
2. Click Display.
3. Select 100%.

Alternatively, if you want the display setting to be more than 100%:

1. Right-click anywhere on the client/host desktop and click Personalize.
2. Click Display.
3. Click Set custom text size (DPI).
4. Enable Use Windows XP style DPI scaling.