HMS service crashes with out of memory error
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Article ID: 334260
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Updated On:
Products
VMware Live Recovery
VMware vSphere ESXi
Issue/Introduction
Symptoms:
- HMS service stops responding.
- In the /opt/vmware/hms/logs/hms.log file, you see java.lang.OutOfMemoryError.
Cause
This issue occurs because the JVM runs out of memory.
Resolution
To resolve this issue:
- If you are a vCloud Air subscriber, increase the memory of your HMS appliance,
- If you are not a vCloud Air subscriber, stop the vCTA service in all your on-prem HMS appliances using the command:
service vmware-vcd stop
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