HMS service crashes with out of memory error

Products

• VMware Live Recovery
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• HMS service stops responding.
• In the /opt/vmware/hms/logs/hms.log file, you see java.lang.OutOfMemoryError.

Cause

This issue occurs because the JVM runs out of memory.

Resolution

To resolve this issue:

• If you are a vCloud Air subscriber, increase the memory of your HMS appliance,
• If you are not a vCloud Air subscriber, stop the vCTA service in all your on-prem HMS appliances using the command:

service vmware-vcd stop