HMS service crashes with out of memory error
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HMS service crashes with out of memory error

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Article ID: 334260

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Updated On:

Products

VMware Live Recovery VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • HMS service stops responding.
  • In the /opt/vmware/hms/logs/hms.log file, you see java.lang.OutOfMemoryError.


Cause

This issue occurs because the JVM runs out of memory.

Resolution

To resolve this issue:
  • If you are a vCloud Air subscriber, increase the memory of your HMS appliance,
  • If you are not a vCloud Air subscriber, stop the vCTA service in all your on-prem HMS appliances using the command:

service vmware-vcd stop