Client integration plugin reports the error: vCenter Server Appliance installer cannot run on this OS

Products

• VMware vSphere ESXi

Issue/Introduction

This article provides information about incompatibility of vSphere Web Client and Client integration plugin with 64-bit Firefox browser.

Symptoms:

• When attempting to install a vCenter Server Appliance 6.0, the Client Integration Plugin detects an unsupported operating system.
• You see error message similar to:
  
  vCenter Server Appliance installer cannot run on this OS. It must be run on Windows
  
  
• Using the vSphere Web Client, keyboard input fails.

Cause

These issues occur when a 64-bit version of Mozilla Firefox browser is used.

Resolution

Currently, the 64-bit version of the Mozilla Firefox browser is not supported for use with the vSphere Web Client and Client Integration Plugin.

To resolve this issue, use an alternative supported browser or install a 32-bit version of the Mozilla Firefox browser.

Supported Windows Browsers are:

• Microsoft Internet Explorer 10.0.19 and later
• Google Chrome 39 and later (32-bit only)
• Mozilla Firefox 34 and later (32-bit only)

Additional Information

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