Occasionally GE 1 - 4 interfaces on SD-WAN Edge 620, 640, or 680 disappear after software upgrade until rebooted

Products

• VMware
• VMware SD-WAN by VeloCloud

Issue/Introduction

Symptoms:

• After a reboot of a VMware SD-WAN Edge 620, 640 or 680, the network interfaces GE1 through GE4 may be inoperative.
• The interfaces stays down, with no link lights.
• A reboot clears up this condition immediately, and everything returns to normal.
• This may also happen after a software upgrade of the Edge since it involves a reboot.
• Since GE1 is commonly used as a High Availability (HA) interface, HA would be down as a result (Standby failed state).  

Environment

VMware SD-WAN by VeloCloud
VMware SD-WAN

Resolution

Rebooting the Edge will clear up this situation, and GE1 - GE4 will come back up normally.

• Navigate to Diagnostics
• Click on Remote Actions
• Select the affected Edges
• Click "Reboot"

Alternatively, perform a complete power cycle by disconnecting the Edge's power supply, wait 20 seconds, then reconnect the power.

If the issue persists after these fixes, contact support by following this article: VMware SD-WAN – Support

Additional Information

Impact/Risks:
The fixes involve a reboot or power cycle of the Edge, which may cause a brief service interruption. Consider scheduling a maintenance window to perform the fix.