VMware Converter Agent fails to start or install with system error 1920

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• The user logging in has local Administrator rights
• Converter Agent fails to start
• Installation of the Agent fails to complete
• You receive the following error:
  
  Error 1920 - Verify you have sufficient privileges to start system services

Environment

VMware Converter 3.0.x

Resolution

To ensure the agents starts or installs:

1. Click Start > Run > Control Panel > Administrative Tools > Services.
2. Ensure that the following dependent services are not disabled.
   
   For a complete list, right-click the VMware Converter Service and click Properties > Dependencies.

• DHCP Client
• DNS Client
• Remote Procedure Call
• TCP/IP NetBIOS Helper
• Wired AutoConfig (if present)
• Wireless Zero Configuration
• Workstation