"You do not have the proper permissions to see this view. Contact your administrator" in Browse Details

Products

• VMware Smart Assurance

Issue/Introduction

Unable to view the"Browse Detail", "Containment" or "Notifications" Details relating to a device in the EMC M&R (Watch4net)  SMARTS Performance reports. Getting below error:

Environment

Watch4Net/M&R - 7.x

Smarts - 10.1.x

Cause

1). The data source of the details view is the underlying SMARTS (SAM) Service Assurance Manager. The error may occur if the logged in M&R (Watch4net) if user does not have the relevant permissions assigned to the underlying SMARTS SAM Server.

2). By default, the user "admin" in M&R is mapped to the admin-profile of the SMARTS SAM server at the time of Solution Pack installation. Any other M&R user must be mapped manually in order to gain permissions to the SMARTS SAM server.

Resolution

To map an M&R user to an SMARTS SAM user-profile, proceed as follows:

1). Go to the Administration EMC M&R (Watch4net) UI by Navigating to Administration > Roles and selecting the relevant Role for the required user(s) then Modules and Restrictions Access

2). Click on the Smarts parameter where you will be presented with a field to enter the relevant profile name as defined in the EMC SMARTS SAM Global Manager Administration Console. Please refer to the screenshot below:



3). Be sure to click "Save" when the change is complete.