Server tool is not available

Products

• VMware Smart Assurance

Issue/Introduction

When clicking on a notification from the SAM Console in Watch4net GUI The option to use The Server tool is greyed out:



However in the Smarts Console itself it is available

Environment

Watch4Net/M&R - 7.x

Smarts - 10.1.x

Cause

• There was no problem with the MnR or the SAM set-up.
• The Notifications on the MnR Console are based on the feeds which had the FQDN of the Presentation SAM - "**************" for the smarts-edaa
• When verified, the FQDN address when used in the Browser was not reachable. The URL : http://*************** was erroring out with the "Unknown host exception".
• Because of this issue, the Smarts Server tools, as well as the Notification Properties window (when launched from Notification window) was having errors. - The Notification Properties window too showed the same error of "unknown host exception : **************" .

Resolution

Contact you network team to resolve issue of "Unknown host exception".