How to insert a Service Desk URL into a Report or Web Intelligence document

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

When attempting to create URL links from CA Business Intelligence (CABI):

http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=23678

Selecting the URL in the BOXI report, we receive the following error
 
AHD04617:Unknown webengine operation
"SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=[Id]"
OP SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=[Id]
SID 1925737483
FID 123

Cause:

The URL is not parsed correctly when + is used in the URL

 

Solution:

Use '&' in the place of '+' to open the hyperlink URL

Below URL would work for you in the hyper link:

http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH&FACTORY=cr&SKIPLIST=1&QBE.EQ.ref_num=23678

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: