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How to insert a Service Desk URL into a Report or Web Intelligence document
Article ID: 33320
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Problem:
When attempting to create URL links from CA Business Intelligence (CABI):
http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=23678
Selecting the URL in the BOXI report, we receive the following error
AHD04617:Unknown webengine operation
"SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=[Id]"
OP SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=[Id]
SID 1925737483
FID 123
Cause:
The URL is not parsed correctly when + is used in the URL
Solution:
Use '&' in the place of '+' to open the hyperlink URL
Below URL would work for you in the hyper link:
http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH&FACTORY=cr&SKIPLIST=1&QBE.EQ.ref_num=23678
Environment
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
Component:
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